Massachusetts-based Tyler Equipment’s commitment to those areas contributed to its performance last year by growing general purpose equipment retail market share by 37 percent and road machinery equipment market share by 25 percent for the products they serve in their territory.
“Being in business for 98 years speaks for itself. The team at Tyler focuses on the customer first, and that’s exactly as it should be,” said Stephen Roy, Senior Vice President Region North America. “They understand what it means to be a unique solutions provider and focus on customer uptime.”
Tyler Equipment was founded in 1922 and still has third- and fourth-generation family members at work. With more than 50 employees, the company provides sales, service, parts, and rentals across southern New England.
“It’s an honor to be the Volvo Dealer of the Year,” said M. Brooke Tyler III, President. “We’re dedicated to serving our customers with a personal touch, and we value the relationships we’ve built. For Volvo to recognize that just confirms it’s the right way to do business.”
Des Moines, Iowa-based Housby Heavy Equipment's actions prove their dedication to keeping their customers up and running. One example is keeping a fully stocked parts department, which allowed them to achieve 98 percent parts availability in 2019. Another is the outfitting of nine Mack trucks to use as service trucks to help improve customer uptime.
“From our expertly trained service staff to our dedicated customer service representatives, from our large parts inventory to our mobile lube truck, we are set up to help keep our customers on the job and productive,” said Kelly Housby, President of Housby Heavy Equipment. “Uptime is a priority for our customers, and it’s our priority, too."
Housby joined the Volvo CE dealer network in 2017 and has represented Mack Trucks since 1969.
“Housby’s dedication to continually improving customer service and uptime are increasingly setting them apart from their competition," Housby said. "They are truly partners in making sure machines are working when they need to be.”